Can I start using the Stokke® Stroller Seat for Trailz™ before my child is 6 months old?
The Stokke® Stroller Seat for Trailz has been approved in the EU for use from the age of 6 months, so this is what we recommend.
In the UK the Stokke® Stroller Seat is certified suitable from birth with the use of the baby wedge, due to differing standards. It is, however, up to individual parents to decide what is suitable for their child.
In general, babies at this age should lie on a horizontal surface as much as possible, to offer optimal support to the spine and to facilitate breathing. Stokke® Stroller Seat does recline to a near-vertical position and there is no specific reason not to use it for babies under 6 months. It is vitally important to make sure that the child is able to support its head. In any case, children to the age of approximately 6 months should not be kept in a pram for extended periods.
How can I get my Stokke® Trailz™ stroller serviced or damaged parts replaced?
Claims on our products are initially processed by our retailers. We therefore kindly ask you to contact the shop where you originally purchased your Stokke® Trailz stroller and provide them with information regarding the quality issue as well as the stroller's serial number (which you can find on the bottom side in between the front wheels). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® Trailz retail partner for assistance.
To search for your nearest one, please follow the link below. Make sure to select 'Trailz' from the product menu: http://www.stokke.com/global/home#findstore
Depending on the type of problem, the retailer will be able either to order a replacement part for you, replace the product in its entirety or have the stroller repaired. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred. For more information on Stokke® product warranty and how to register your Stokke® Trailz stroller for our Extended Warranty (3 years after the date of purchase covering manufacturing defects in the chassis of the stroller), please have a look at: http://w.stokke.com/#/
How should I clean my Stokke® Trailz from dirt, mud, and outdoor elements?
The chassis and wheels of Stokke® Trailz™ clean easily, removing dirt, mud, and other outdoor elements simply with a damp cloth without the need for detergents or other cleaning chemicals.
What air pressure should I have on my Trailz?
We recommend a tire air-pressure of 0,7bar/10,2psi.
The wheel itself is designed for a maximum pressure of 2,4bar/35psi. Only use manual pump to inflate the tires. Using compressor may cause the tire/rim to burst.
For a more comfortable ride we recommend a higher air-pressure when strolling in city environment with a more even surface.
When walking in terrain environment we recommend a lower air-pressure for a smoother ride and easier manoeuvring.
What should I do if food or drinks are spilt on my Stokke® Trailz stroller?
Unlike other conventional strollers, all Stokke® Stroller and Trailz fabrics and textiles are easily removed as well as being fully machine washable at 40°Celsius/ 104° Fahrenheit.
Does the Stokke® Stroller parasol protect the baby against UV rays?
The parasol sold with the Stokke® Stroller has been tested by an independent testing institute for the level of UV protection it affords and it was found to have an Ultraviolet Protection Factor (UPF) of 50, which is classified as "Excellent Protection". However, it is still recommended to avoid exposing young children to direct sunlight for extended periods.
Can the Stokke® Trailz be fitted with a sibling seat like the Crusi™?
Due the Stokke® Trailz being for diverse terrain, our design team saw it fit to exclude the Sibling Solution from the Trailz . Your older child might get wet or full of mud whilst tracking through the mud or forest.
How many seating positions does Trailz™ offer?
Similar to the Stokke® Xplory® and the Crusi™, Stokke®Trailz offers 3 parent facing and two forward facing positions.
Are the textiles interchangeable (Xplory®, Crusi™, Scoot™, Trailz)?
The textiles are interchangeable between the Xplory®, Crusi™ and Trailz Seats (Stokke® Stroller Seat) as the Seat models are fully compatible and similar in dimensions. The textiles for the Scoot are not interchangeable or compatible with any of the Seats and/or Carry Cots of the Xplory®, Crusi™ and Trailz.
Can I use any bicycle pump to pump up the tyres?
You can use any bicycle pump, as long as it has the Schrader valve option.
What are the weight and dimensions of the Stokke® Trailz stroller?
The Stokke® Trailz dimensions are as follows:
- Chassis weight in kg/lbs: 9.8/21.61 Seat weight in 3.8 kg/8.34 lbs.
- Chassis with seat dimension (length x height x width) in 95.5x127x62 cm/37.6x50x24.4 in.
- Folded chassis with seat dimension (length x height x width) in 95x50x62 cm/37.6x19.69x9,6 in.
- Carry cot weight in 4.8 kg/10.58 lbs.
- Chassis with carry cot dimension (length x height x width) in 102.5x129x62 cm/40.4x50.8x24.4 in.
- Folded chassis with carry cot dimension (length x height x width) in 104.5x60x62 cm/41.1x23.6x24.4 in.
Can I use the Stokke® Stroller Carry Cot overnight, as a substitute for a crib/bassinette?
Stokke® Strollers are designed and tested to meet a different set of standards than those for baby cribs/moses baskets, in terms of airflow and support; the Stokke® Stroller Carry Cot, though safe and comfortable, was not designed for overnight use. We therefore we do not recommend that it be used in this manner.
Is there a twin version of the Stokke® Trailz™ stroller?
There are no plans for a twin version of the Stokke® Trailz stroller.
What are the weight limitations for the shopping basket?
The weight limit for the Trailz Shopping basket is 10 kg.
What is the new wheel configuration for Trailz™ from fall, 2016?
Stokke® are launching a new Trailz™ wheel configuration in order to offer more customization to our customers.
Trailz™ can be purchased with classic wheels or with terrain wheels, or if preferred both pair of wheels can be purchased. The classic wheels are made with a soft material and suspension that offers comfort. The terrain wheels are larger and air filled rubber tires that offers smother ride in more rough terrain.
Can I buy the wheels as a separate accessory?
Can I buy the terrain wheels and the classic wheels to my Crusi™ chassis?
No, the classic wheel set, despite the same material and look as of Crusi™ current wheels, does not fit Crusi™ chassis.
The Trailz™ terrain wheels are also not compatible with Crusi™ chassis.